Seems that way, doesn't it?
I've long subscribed to the notion that tech support people are
just there to infuriate you, the user, into solving the problem
yourself. At that point, it's usually more expedient to
just jump on the net, fire up your favorite seach engine, and find
the answer to your problem yourself.
if only it was that easy ....
my pain is caused by a remote secure server I have no shell
access to ... which is hosting an app which my app must attempt to
communicate with .......
and it's so blardy infuriating when the chap on the other end of
the line blurts out "ermmm .... I'm sorry, i don't know anything
about that" when you ask some questions about regarding the HTTP
protocol concerning the server .....
you wonder if they actually got an IT trained person to do the
job ..... 
